.crm-ticket-root{--crm-ticket-navy:#0a3d62;--crm-ticket-ink:#163344;--crm-ticket-muted:#5a6e7c;--crm-ticket-line:#dce4e9;--crm-ticket-paper:#f5f7f8;font:400 14px/1.6 Inter,Arial,sans-serif;color:var(--crm-ticket-ink);min-width:0}
.crm-ticket-root *{box-sizing:border-box}.crm-ticket-root h2,.crm-ticket-root h3{color:var(--crm-ticket-navy);letter-spacing:-.025em;line-height:1.25;margin:0 0 12px}.crm-ticket-root h2{font-size:24px}.crm-ticket-root h3{font-size:17px}.crm-ticket-root p{margin:0 0 12px}.crm-ticket-root button,.crm-ticket-root input,.crm-ticket-root select,.crm-ticket-root textarea{font:inherit}.crm-ticket-root button{cursor:pointer}.crm-ticket-root button:disabled{cursor:default;opacity:.55}.crm-ticket-root :is(button,input,select,textarea,a,[tabindex]):focus-visible{outline:3px solid #c87912;outline-offset:3px}.crm-ticket-root .crm-ticket-muted{color:var(--crm-ticket-muted);font-size:13px;margin:0}.crm-ticket-root .crm-ticket-eyebrow{color:var(--crm-ticket-muted);font-size:12px;font-weight:650;letter-spacing:.02em;margin:0 0 6px}
.crm-ticket-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:24px;margin-bottom:20px}.crm-ticket-heading>div:first-child{max-width:650px}.crm-ticket-actions{display:flex;flex-wrap:wrap;align-items:center;gap:10px}.crm-ticket-button{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid #0a3d62;border-radius:7px;background:#0a3d62;color:#fff;min-height:44px;padding:10px 15px;font-size:13px;font-weight:650;line-height:1.4;text-decoration:none;white-space:normal}.crm-ticket-button:hover:not(:disabled){background:#072c48}.crm-ticket-button.crm-ticket-secondary{background:#fff;color:#0a3d62;border-color:#c6d3dd}.crm-ticket-button.crm-ticket-secondary:hover:not(:disabled){background:#f0f4f7}.crm-ticket-alert{background:#fff6e7;color:#775021;border:1px solid #eddbb9;border-left:3px solid #e2a040;border-radius:7px;padding:12px 16px;font-size:13px;margin-bottom:16px}.crm-ticket-alert.crm-ticket-error{background:#fff1ee;color:#8c3828;border-color:#edc6bc;border-left-color:#c65a3d}
.crm-ticket-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin-bottom:20px}.crm-ticket-kpi{padding:15px 16px;border:1px solid var(--crm-ticket-line);border-radius:9px;background:white}.crm-ticket-kpi>span{display:block;color:var(--crm-ticket-muted);font-size:12px}.crm-ticket-kpi>strong{display:block;color:var(--crm-ticket-navy);font-size:27px;line-height:1.25;letter-spacing:-.035em;margin-top:7px}
.crm-ticket-filters{display:grid;grid-template-columns:minmax(210px,1.6fr) repeat(3,minmax(140px,1fr)) auto;align-items:end;gap:12px;margin-bottom:18px}.crm-ticket-field{display:flex;flex-direction:column;gap:6px;min-width:0;font-size:13px;font-weight:600;color:var(--crm-ticket-navy)}.crm-ticket-field>input,.crm-ticket-field>select,.crm-ticket-field>textarea{width:100%;min-width:0;background:#fff;color:var(--crm-ticket-ink);border:1px solid #b9cad6;border-radius:7px;min-height:44px;padding:9px 11px;font-size:16px;line-height:1.5;box-shadow:none}.crm-ticket-field>textarea{resize:vertical;min-height:104px}.crm-ticket-hint{font-size:12px;font-weight:400;color:var(--crm-ticket-muted);line-height:1.6}.crm-ticket-form{display:grid;gap:17px;margin:0}.crm-ticket-formgrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.crm-ticket-form>button[type=submit]{justify-self:start}.crm-ticket-root .crm-ticket-form p{margin:0}
.crm-ticket-tablewrap{overflow:auto;max-width:100%;background:#fff;border:1px solid var(--crm-ticket-line);border-radius:10px}.crm-ticket-table{border-collapse:collapse;width:100%;min-width:810px;text-align:left}.crm-ticket-table th{padding:12px 14px;background:var(--crm-ticket-paper);color:var(--crm-ticket-muted);font-size:12px;font-weight:600;white-space:nowrap;border-bottom:1px solid var(--crm-ticket-line)}.crm-ticket-table td{padding:13px 14px;border-bottom:1px solid #e8edf1;font-size:13px;vertical-align:middle}.crm-ticket-table tbody tr:last-child td{border-bottom:0}.crm-ticket-table tbody tr:hover{background:#f8fafb}.crm-ticket-subject{display:block;padding:0;border:0;background:transparent;color:var(--crm-ticket-navy);font-size:14px;font-weight:650;line-height:1.5;text-align:left;max-width:320px;overflow-wrap:anywhere;min-height:28px}.crm-ticket-subject:hover{text-decoration:underline;text-underline-offset:3px}.crm-ticket-reference{display:block;font-size:11px;letter-spacing:.02em;color:var(--crm-ticket-muted);margin-top:3px}.crm-ticket-badge{display:inline-flex;align-items:center;border-radius:20px;padding:4px 9px;font-size:11px;font-weight:650;line-height:1.5;white-space:nowrap;background:#edf2f6;color:#35546c}.crm-ticket-status-in_progress{background:#e9f1fa;color:#245d8a}.crm-ticket-status-waiting_customer{background:#fff3da;color:#855a13}.crm-ticket-status-resolved{background:#e8f5ed;color:#256b45}.crm-ticket-status-closed{background:#edf0f3;color:#586773}.crm-ticket-priority-urgent{background:#ffebe5;color:#9b3e28}.crm-ticket-priority-high{background:#fff1d8;color:#855a13}.crm-ticket-priority-low{background:#edf5f5;color:#426d70}.crm-ticket-pagination{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-top:16px}.crm-ticket-empty{border:1px dashed #c9d7e0;border-radius:10px;background:#fff;padding:32px 24px;text-align:center}.crm-ticket-empty .crm-ticket-button{margin-top:16px}
dialog.crm-ticket-dialog{position:fixed;inset:0 0 0 auto;margin:0;width:min(760px,calc(100vw - 24px));max-width:none;height:100dvh;max-height:100dvh;overflow-y:auto;border:0;border-left:1px solid #d5dfe7;border-radius:14px 0 0 14px;background:#fff;color:var(--crm-ticket-ink);padding:24px 28px;box-shadow:-16px 0 70px #072c482b}.crm-ticket-dialog::backdrop{background:#072c4857;backdrop-filter:blur(2px)}.crm-ticket-dialoghead{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;position:sticky;top:-24px;z-index:2;background:#fff;padding:24px 0 18px;margin-top:-24px;border-bottom:1px solid var(--crm-ticket-line);margin-bottom:20px}.crm-ticket-dialoghead h2{font-size:23px;overflow-wrap:anywhere;margin:0}.crm-ticket-dialoghead>button{flex-shrink:0}.crm-ticket-detailbadges{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:18px}.crm-ticket-facts{display:grid;grid-template-columns:1fr 1fr;gap:14px 24px;margin:0 0 22px;padding:0 0 22px;border-bottom:1px solid var(--crm-ticket-line)}.crm-ticket-facts dt{font-size:11px;color:var(--crm-ticket-muted);margin-bottom:3px}.crm-ticket-facts dd{font-size:13px;margin:0;overflow-wrap:anywhere}.crm-ticket-description,.crm-ticket-edit,.crm-ticket-conversation,.crm-ticket-history{margin:0 0 26px}.crm-ticket-edit{padding:20px;background:var(--crm-ticket-paper);border:1px solid var(--crm-ticket-line);border-radius:9px}.crm-ticket-root .crm-ticket-messagebody{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.7;margin:0}.crm-ticket-resolution{margin-bottom:24px;border-left:3px solid #40976a;border-radius:5px;padding:16px 18px;background:#eef8f1}.crm-ticket-messages{list-style:none;padding:0;margin:0 0 22px;display:grid;gap:13px}.crm-ticket-message{border:1px solid var(--crm-ticket-line);border-radius:9px;background:#fff;padding:15px 17px}.crm-ticket-messagehead{display:flex;flex-wrap:wrap;gap:5px 12px;align-items:baseline;margin-bottom:10px;font-size:11px;color:var(--crm-ticket-muted)}.crm-ticket-messagehead>strong{font-size:12px;color:var(--crm-ticket-navy)}.crm-ticket-messagehead>time{margin-left:auto}.crm-ticket-internal{background:#fff8ec;border-color:#e9d7b8}.crm-ticket-composer{padding:20px;border:1px solid var(--crm-ticket-line);border-radius:9px;background:var(--crm-ticket-paper)}.crm-ticket-composer.crm-ticket-internal{background:#fff8ec;border-color:#e9d7b8}.crm-ticket-composertypes{display:flex;gap:8px;flex-wrap:wrap}.crm-ticket-composertypes button[aria-pressed=true]{border-color:#0a3d62;background:#e9f0f6;box-shadow:inset 0 -2px #e4a03c}.crm-ticket-history ol{margin:0;padding-left:19px}.crm-ticket-history li{padding:0 0 12px 5px;font-size:13px}.crm-ticket-history li small{display:block;color:var(--crm-ticket-muted);font-size:11px;margin-top:3px}.crm-ticket-sr{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
@media(max-width:1200px){.crm-ticket-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.crm-ticket-filters>.crm-ticket-field:first-child{grid-column:1/-1}.crm-ticket-filters>.crm-ticket-button{justify-self:start}.crm-ticket-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:700px){.crm-ticket-heading{flex-direction:column;gap:16px}.crm-ticket-heading>.crm-ticket-actions{width:100%}.crm-ticket-heading>.crm-ticket-actions>button{flex:1}.crm-ticket-kpis{grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}.crm-ticket-kpi{padding:13px}.crm-ticket-kpi>strong{font-size:24px}.crm-ticket-pagination{align-items:flex-start;flex-direction:column;gap:12px}dialog.crm-ticket-dialog{width:100vw;max-width:100vw;border-radius:0;padding:20px}.crm-ticket-dialoghead{top:-20px;padding-top:20px;margin-top:-20px}.crm-ticket-dialoghead h2{font-size:21px}.crm-ticket-formgrid{grid-template-columns:1fr;gap:15px}.crm-ticket-facts{gap:12px 16px}.crm-ticket-edit,.crm-ticket-composer{padding:16px}.crm-ticket-messagehead>time{width:100%;margin-left:0}.crm-ticket-root .crm-ticket-button{min-height:46px}}
@media(max-width:390px){.crm-ticket-filters{grid-template-columns:1fr}.crm-ticket-facts{grid-template-columns:1fr}.crm-ticket-dialoghead{gap:12px}.crm-ticket-dialoghead>button{padding-inline:10px}.crm-ticket-heading>.crm-ticket-actions{flex-direction:column;align-items:stretch}}
@media(prefers-reduced-motion:reduce){.crm-ticket-root *,.crm-ticket-root *::before,.crm-ticket-root *::after{scroll-behavior:auto!important;animation:none!important;transition:none!important}}